01-13-2023 08:56 PM
Nest thermostat saying Please remove the thermostat from base then reattach; blue light circles nest.. I checked the wires are good and old thermostat is working fine for the same connection. All the wires are seated properly. Please help fixing the issue
01-14-2023 04:51 AM
I had the same issue y'day. It showed that message for a while. And when that message showed up, I turned off the power at my HVAC and usually it takes a minute or so for Nest to turn off and during this minute or so, that message didn't show up and let me continue with my installation!! Later realized I had the blue and white mixed up which I corrected and it worked fine after that.
01-17-2023 12:09 PM
Hello folks,
Thank you for taking the time to let us know about your inquiries. I'd be happy to take a look into this for both of you.
I appreciate you posting on this thread about what you've done to have your concern rectified, @voken.
@Kart78, I'd love to know more about this. To isolate:
Please give these steps a whirl:
Please let me know if that helps, or if the issue still persists.
Regards,
Mark
01-23-2023 10:41 AM
Hey there,
I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
01-23-2023 10:44 AM
Still not connected. Google support tried and said buy new one..
01-31-2023 02:20 PM
Hey there,
I am sorry to hear you were not able to get the issue resolved with support. I know this is not the most ideal situation. Please let me know if you have any other questions from here, as I would be happy to take a closer look.
Best regards,
Jake
02-03-2023 10:58 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
02-08-2023 02:55 PM
Hello everyone,
@Kart78 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
I appreciate the help, voken, Mark and Jeff.
Regards,
Emerson