Nest thermostat tab

[Missrita2]

My Nest thermostat doesn't stay mounted to the base beause  there is one broken tab and  I need a replacement for  the back. Do you have a solution? If not. You should. These are not cheap. 

[Kotawolf]

Missrita, 
I'm very new and I don't have one of the thermostat, but  Are you talking about a wall mount or what?

I hobby work on 3d Printers, and there a several dozen options that can be Printed.   If you know someone that has a 3d printer.  Looking at them, it wouldn't take mush to print one.

[Missrita2]

Yes. I'm referring to the wall mount. 

[Jeran]

Hey there Missrita2,

I'm sorry to hear that your base has a broken tab! I know I would be pretty annoyed if I was in your situation, so I'd be happy to help out. The first thing I would do is check to see if you're still covered by Google's limited warranty. That way, you can get into contact with Nest Support and look at getting it replaced.

I hope that helps out, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

[Jake]

Hey Missrita2,

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey Missrita2,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Jake]

Hey Missrita2,

I am sorry to hear you are unable to replace your device. I do appreciate the feedback on the mounting flaw, and will be sure to pass this along. Please let me know if you have any other questions from here, as I would be happy to review.

Best regards,

Jake

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Missrita2]

I have contacted Nest Support before I posted here. Apparently,  I'm past the warranty time frame therefore they couldn't help replace it. Basically,  I was told I needed to buy a new one. Reluctant to do so considering that this one didn't last as long as it should for the price. Less than 5 years. A broken tab appears to be a common issue based on my research and I consider it a design flaw. Hopefully,  a better mounting solution will be developed in the future.  If not, I'll replace it with a different smart thermostat.