NEST Heat Link Dead Need to Replace

[Shamoon]

My Nest Heat Link is dead.  I have tried ask the troubleshooting steps power is going to the heat link but its not working and it has no lights on it. 

How long has your thermostat been installed for? 2.5 Years
Did the issue happen during the installation? No
Is there any error on the Nest thermostat display? H72
Have you had any power cuts recently? No
Have you had any work done on your electrical or heating systems recently? No
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup? 1

I have checked all the fuses carried out a power cycle nothing has helped.   The Nest Heat Link is getting power but not working. 

[DragosC]

Hi there, @Shamoon

Thanks for letting us know. We've sent you an email. Please let us know when you're done following the instructions. 

[Justas]

Hi, have the same issue, what is the steps of sorting it out?

[george_t]

Hi @Justas. Please let me know the following details and I will create a case for you:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Could you tell us please if you've checked on the breaker switch and fuse box? Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[CristianC]

Hey there. Just checking in. How's it going with your Heat Link?

[AndaD]

Hi there again, @Justas.

Just wanted to see if you still need our help. Don't hesitate to let me know.

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD,