Nest thermostat turning heat off constantly when I'm home

[Bemali]

I've read the other similar posts and tried trouble shooting but I'm still having this issue. The other posts are now locked. 

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I know you said you tried some troubleshooting steps. I found an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello Bemali,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark

[Bemali]

Hi thanks. The trouble shooting article hasn't helped, I'm still having the issue probably 10 times per day - turns itself to a low temperature several minutes after I've turned it up

[Markjosephp]

Hi there,

Thanks for getting back to us, Bemali. I'm sorry to hear the issue still persists. To clarify, is your thermostat not staying at your set temperature and changing it unexpectedly? If so, please clear all the schedule temperatures to avoid random adjustments. Also, if you have the Nest Learning Thermostat or the Nest Thermostat E, disable the auto-schedule and turn off the Home and Away Assist.

Please let me know if that helps.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[EmersonB]

Hello everyone,

@Bemali, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jake and Mark.
 
Best,
Emerson