Nest thermostat turns off

[Willp]

Nest thermostat has worked fine for 10 years now it randomly goes from heat mode to off did all the stuff support said to do and still turning off. Replaced with new nest thermostat and still goes to off what do I need to check 

[EdwardT]

Hi Willp,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. To isolate the issue, I suggest checking the Nest Energy History to see the reason why it goes off. You can click on this link to learn more about this.

Thanks,

Edward

[Willp]

I went there and it says I shut it off? I didn't is there something in my app that's doing this never had this problem 

 Thanks

[EdwardT]

HI Willp,

Thanks for the response. Could you share a screenshot of the Nest Energy History?

Thanks,

Edward

[Willp]

can't figure out how to attach file to reply 

[Markjosephp]

Hello folks,

I'm sorry for the late reply. I know it has been a while but I wanted to ensure everything was covered here.

@Willp, to upload a photo, you can tap the camera or photo icon to attach pictures. Also, what type of Nest Thermostat is this?

Thanks for the help, Edward.

Regards,

Mark

[Markjosephp]

Hi Willp,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Willp]

It just stopped turning off I didn't do anything to change all I did was started to right down when it would do it and it's been about 3 weeks no problem

Don't k own what fixed it

Thanks Willp

[Markjosephp]

Hey there,

Thanks for the update. I'm glad to hear that it stopped turning off the heat randomly. Are you enrolled in an energy-saving program such as Rush Hour? The Nest Thermostat will automatically tune temperatures before and during rush hour to reduce energy use and lower grid costs. This might be the reason why it randomly adjusts your thermostat. Also, try to disable the Home and Away Assist on your actual thermostat settings if there is. This would also avoid your thermostat switch to Eco mode.

Feel free to let us know if you have more questions in mind.

Regards,

Mark

[Jenelyn_O]

Hi there,

Checking in — were you able to try the troubleshooting steps provided by Mark? Please let us know how it goes. 

I appreciate your help, @Markjosephp.

Best,

Jenelyn

[Willp]

Nothing fixed it but I started to keep track when it happened it stopped turning off about 3 weeks ago on its own no idea why 

Thanks

[Jenelyn_O]

Hey Willp,

Thanks for letting us know about that. A few questions: did you encounter some power outage before? Do you hear any strange noises such as chatters, stutters, clicks, or thumps? Did your thermostat screen show a "Delayed" or "Starts in" message? When was the last time a technician checked your system? It might need professional maintenance. 

Regards,

Jenelyn

[EmersonB]

Hi everyone,

@Willp, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
I appreciate the help, Edward, Mark and Jenelyn.
 
Regards,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan