02-21-2023 05:31 PM
I asked this question and didn't get a useful answer, and the conversation was closed out before I checked back. "I have two Nest Nest Model 1.4 Thermostats installed with power connectors to a Energy Kinetics System 2000 Energy monitor on an oil-fired boiler with to hot water zones. With a lot of hassle with the wiring of the power connectors to the System 2000 Control and help with the community, I successfully installed the thermostats and they were working perfectly for one day. These were installed at my church, so I am monitoring them remotely. This morning I got a "very low battery - replace immediately" notification on one of them. I checked the device info and it indicated the battery level as 3.22 V and reports the battery condition as "very low." I checked the other thermostat and it reports a 3.03 V battery voltage and battery condition of "OK". Both report that the Power Connector is connected. I am getting no Error codes. Does anyone know what could be going on here?"
The first time I got this error, I went back and removed the batteries, tested them and found them each sufficiently charged. I out them back in and thermostat restarted with no alarms. A few days layer I got the same notice that the battery was very low, but in device information it was still reading 3.2V. I then ignored it. It is now offline. The last alarm that was sent reported the battery was very low, but the voltage was 3.17V. and I want to know if there is a way I can restart it remotely. The other thermostat is still up and running. Can I use it to restart the other one?
03-01-2023 10:34 AM
Hello graussofj,
I'm sorry if your threads are being locked due to inactivity. But I'd be happy to take a look at this for you and see why your thermostat drains its power.
It's most likely a power-related concern might be the reason why your thermostat keeps going offline. To clarify, could you tell which of these Nest Thermostats you have? Does it have a C wire or common wire? Also, please check its power readouts on your actual thermostat's "Equipment" settings for the Nest Thermostat 2020 model and "Technical Info" for the Nest Learning or the Nest Thermostat E.
I'll look forward to your response.
Regards,
Mark
03-04-2023 11:22 AM
Hey there,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mark
03-06-2023 10:26 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake