Nest thermostat wifi

[Spemberton]

My best thermostat won’t connect to the WiFi. I keep getting the w5 message. I have tried all Trouble shooting - help!

[Jenelyn_O]

Hi Spemberton,

Thanks for reaching out and for being a step ahead of us. Please fill out this form as I'll hand it  over to our team for more options. Please let me know once you're done.

Best,

Jenelyn

[Jenelyn_O]

Hi Spemberton,

I'm checking back in — were you able to fill out the form? Let me know once done. 

Best,

Jenelyn 

[Jenelyn_O]

Hi Spemberton,

Checking in — I just want to know if you already filled out the form. 

Best,

Jenelyn

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the help here, Jenelyn.

@Spemberton, I'm checking back in. Have you managed to fill out the form? Please let us know so we can assist you right away. Otherwise, this thread will be locked within 24 hours.

Regards,
Mark