Nest thermostat won't use manual schedule

[abfonsy]

I have set a 7 day schedule for our Nest system. We have upstairs and downstairs units on different schedules. Eco mode is off and so is the Home/Away assist on both. Date and time are accurate. Yet, the thermostat won't follow the schedule. Why won't it work? TYIA

[Markjosephp]

Hello abfonsy,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Is this a Nest Learning Thermostat? If so, please go to its Nest Sense settings to disable the Auto-schedule. This would only follow your created temperature schedule and wouldn't change the temperature on its own. Also, if you have the Google Home app installed on your phone, check the Routines and remove all thermostat actions available.

Let me know if that helps.
Regards,
Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi abfonsy,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark

[abfonsy]

I had done that all prior and no luck, but it seems to have gone to those settings since I originally posted my questions after a day or so. Thank you!

[Markjosephp]

Hey abfonsy,

Thanks for getting back to us. I wanted to ensure that everything was covered here. How's it going? Were there any changes? If the same issue occurs, try resetting the thermostat to bring it back to its default settings.

Keep me posted.

Thanks,
Mark

[Markjosephp]

Hello there abfonsy,

I don't want to be a nudge, but I'd like to check if you were able to get your thermostat working. Feel free to reach back if you still need help.

Thanks,

Mark

[Markjosephp]

Hi there abfonsy,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark