03-03-2023 02:28 PM
My nest thermostat does not seem to respond to tapping on its face
it works fine through the iPhone app
Any suggestions
03-03-2023 06:08 PM
Which Nest thermostat do you have?
03-04-2023 07:17 PM
The basic unit, not the learning type.
03-07-2023 09:24 AM
Hi there,
Thanks for reaching out — I'd love to help. If your Nest Thermostat doesn't show any screen, try to press it for at least 10 seconds to restart. If nothing happens, your thermostat might have a battery issue that can be resolved by charging it with a micro USB cable or changing a battery depending on what thermostat you have.
If your thermostat is awake and it's showing a screen and you just can't control it, you can check the guide below:
For the Nest Thermostat 2020:
For Nest Thermostat E:
I appreciate your help, @Patrick_Caezza.
Best,
Jenelyn
03-10-2023 09:50 AM
Hello folks,
Thanks for the help here, Jenelyn.
@StuR, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you, and we'd like to make sure everything is working.
Regards,
Mark
03-10-2023 02:27 PM
have not tried it yet
03-11-2023 12:31 PM
Hi StuR,
No pressure! You can try it whenever you're available, but please let us know how it goes and if you need more help. We're always here.
Regards,
Mark
03-14-2023 01:44 PM
Hey there,
It's me again. I'm checking back in — how's it going? Did the steps help?
Thanks.
Mark
03-15-2023 03:10 PM
Hello StuR,
It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.
Thanks,
Mark