Nest thermostat

[StuR]

My nest thermostat does not seem to respond to tapping on its face

it works fine through the iPhone app

Any suggestions

[Patrick_Caezza]

Which Nest thermostat do you have?

[StuR]

The basic unit, not the learning type.

[Jenelyn_O]

Hi there,

Thanks for reaching out — I'd love to help. If your Nest Thermostat doesn't show any screen, try to press it for at least 10 seconds to restart. If nothing happens, your thermostat might have a battery issue that can be resolved by charging it with a micro USB cable or changing a battery depending on what thermostat you have.

If your thermostat is awake and it's showing a screen and you just can't control it, you can check the guide below:

For the Nest Thermostat 2020:

1. Tap the touch bar to bring up the menu.
2. Swipe up or down to select an option.
3. Tap the touch bar again to confirm your selection.

For Nest Thermostat E:

1. Press your thermostat ring towards the wall to see more options.
2. Turn the ring to select an option.
3. Press the ring again to confirm your selection.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@StuR, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you, and we'd like to make sure everything is working.

Regards,

Mark

[StuR]

have not tried it yet

[Markjosephp]

Hi StuR,

No pressure! You can try it whenever you're available, but please let us know how it goes and if you need more help. We're always here.

Regards,

Mark

[Markjosephp]

Hey there,

It's me again. I'm checking back in — how's it going? Did the steps help?

Thanks.
Mark

[Markjosephp]

Hello StuR,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark