Hi Jc19,
Thanks for reaching out to our community.
It can definitely be strange when your system is cooling when you need heating, but let's figure it out together.
If your system is triggering the heating cycle when it should be cooling, the most likely culprits are incorrect wiring or HVAC system configuration.
What type of HVAC system do you have? Have you always experienced this behavior on your thermostat?
The troubleshooting steps will depend on the specific system you have.
Let me know how it goes.
Regards,
Angel.
