Nest thermostats e won’t start up

[Matzeinusa]

I have two nest thermostats e.

one has not turned on at all

the other is stuck on home icon screen.

i pushed them and the first one does nothing and the second just restarts and is stuck knob the same screen again.

how can this be fixed ?

thanks!

[Jake]

Hey Matzeinusa,

Sorry for the late reply, and to hear about the trouble with the device. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Matzeinusa,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Matzeinusa,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake