Nest will not connect to wifi or phone app

[Gingertooth]

I've have tried connecting nest app on my android and my wofes iPhone and neither will work. I've had Google on the phone from india twice too and they can't help. Anybody here going to help or what?

[Krytonion]

I am having the same issue. So I switched my wireless access points with google wifi, and I had to reset the Google thermostat. Now, I cannot pair it with my wifi or mobile blue tooth.

[PastorK9]

Same issues with me.  Told me to factory reset and now will not connect.  It looked like it was connected to phone but still said set up was incomplete.  Start over.  HELP!

[Krytonion]

Found the solution to this issue. So use another device with Google Home android or iPhone it dosen't matter. Even if it's another family member's account, it doesn't matter. So add your google account then set it up Again and that solved my issue. Make sure you set it up manually by inserting the five or 6-digit serial number that worked for me after spending two and half hours with the level 2 technician.

[Jeff]

Thanks for sharing that Krytonion. That's really helpful for others here to see what worked out for you.

For the rest in the thread, have you tried the steps Krytonion shared. If so, did they have any positive impact on your situation? If not, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[EmersonB]

Hello there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jeff.
 
Regards,
Emerson