New Install:heat will not stay on

[janders2151]

Installed and set up the ap but the heater will not stay on to reach desired temperature, Suggestions?

[zoeuvre]

Hi janders2151, 

Yikes! I'm sorry to hear that your heat does not stay on to reach your desired temperature. Let me take a look at this for you. A few questions: 

• Are you located in North America or Europe? 
• What type of Nest Thermostat do you have? 
• Is the Nest thermostat newly installed?
• Did you used the Compatibility Checker tool to confirm the thermostat's compatibility. 
• Does the thermostat screen indicate that it’s actively calling for heating? 
• What type of furnace do you have? (gas, electric, etc.)
• When did heating last work? 
• Did heating ever work with the Nest thermostat? 
• Did the heating work with the previous thermostat? 
• Did you turn off the power to the HVAC system? 
  • Did you recently turn off any breakers?
  • Have you recently experienced a brownout or blackout? 
  • Is there a light switch near the heater that controls an outlet? 
• Did you select the correct fuel type? 
• Do the LED lights blink on the HVAC control board? If yes, locate the light. 
• When was the last time you changed the furnace's air filter? 
• Have you experienced extremely cold weather lately?
• Is this the first notable temperature drop of the year in the area?
   

Keep us posted. 

Best,

Zoe