New Nest Thermostat

[RafaelGonzalez]

I received a Nest Thermostat to replace the I had that became defective after 4 months.  The old one just stopped displaying the temp or anything.  The screen would light up but nothing showed.  Per the Google tech, I had a defective thermostat and needed replacing.

I took the new thermostat out the box and placed it on the base.  Got the familiar "G", then the blue spinning graphic.  After a few seconds of that I get a message "thermostat needs to shutdown".    Being that I just received it, do I need to charge it for a few hours before I put it on the base?

[Patrick_Caezza]

@RafaelGonzalez 

Do you have the Learning Thermostat 3rd Gen and is the C wire installed?

Sometimes they do need a bit of charging via the USB port before you can install it.

[RafaelGonzalez]

@Patrick_Caezza  Yes the C-wire is installed.  It wasn't any issue with charging.  An ADT tech came out and replaced the small plate the thermostat attaches to.  There was a new attachment plate that came with the thermostat.  Once replaced, the thermostat fired like normal.  I returned the defective thermostat to Google, now awaiting for them to release the $237.07 hold they have on my credit card.