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New Router- cannot connect after factory reset of Nest

JMBloss54
Community Member

Tried to reconnect thermostat after Xfinity changed my router.  Factory reset did not work. Is not finding new network. Now thermostat will not even work manually.

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

Thanks for help here, Jake.

 

@JMBloss54, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

 

Regards,

Mark