New Wi-Fi net work installed.

[John_Timothy]

I can’t figure out how to connect my nest thermostat to my new Wi-Fi net work. I’m sure it’s simple, but if someone could walk me through it, I’d appreciate it.

[Anonymous]

Do you use Google Home with your thermostat or is it the Nest App?

[John_Timothy]

Google Home

[Anonymous]

Did you factory reset your thermostat, and did the setup process again?

[Jake]

Hey there,

Thanks for the help faerie.

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello John_Timothy,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,
Mark

[John_Timothy]

I haven’t really tried again. Thanks for your concern. I guess I will try the factory reset and see where that brings me. 

[Jenelyn_O]

Hi there,

That sounds like a plan! Please keep us posted. You can check out the link provided by Jake. If you have any questions please let me know. 

I appreciate your help, @faerie, Jake, and Mark. 

Best,

Jenelyn

[Jenelyn_O]

Hello there,

Checking in — were you able to proceed with the factory reset? Please let us know if the issue persists or how it goes. 

Thanks,

Jenelyn

[John_Timothy]

Thanks everyone!!  I was able to connect by resetting to factory settings and start as a new install. Working fine. Thanks again. 

[Markjosephp]

Hi John_Timothy,

I appreciate you updating us on your efforts to address your concern and find a fix — hats off to you!

It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,

Mark