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New house

Breport09
Community Member

We purchased a house that has a nest learning thermostat upstairs. The previous owners had a pin code on the thermostat. They did not reset or delete their account prior to moving and they did not provide us with the pin code. We have followed multiple links about reseting it but even to get to the quick view menu it asks for a pin code. As of right now we can not do anything with the thermostat.  Is there a way to hard reset the nest without having the previous owners account or pin code? 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Breport09, 

I apologize for the issues with your thermostat but I'm happy to help you out here. 

 

I was able to find this article that will help you to reset your thermostat. .

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS