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No connection between thermostat and heatlink

Georgiaw101
Community Member

My thermostat and heat link have suddenly lost connectivity after 3 years of working perfectly fine.

The thermostat is coming up with a H71 error code. I’ve tried to reconnect but no luck. I can’t seem to reset the heat link, no matter how long I hold down the button for it doesn’t flash blue, just shows a yellow dot. 

I’ve also tried to reset the Wi-Fi which doesn’t seem to help either.

Heating is fortunately on but can’t control it! 

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