Hi Tinker1962,
Thanks for posting here in the Google Nest Community. We're sorry for any trouble this may have caused you. Let's look deeper into this. There are parts of the home report data that should show up if you are not at home the whole month. the following information should show:
- Not enough data: If there wasn't enough data from every day of the month, the Home Report might not be able to give you an accurate estimate of your energy use or safety activity.
- For example, you turned off your thermostat while you were away on vacation. In these cases, Nest might make a guess (if only a few days are missing), or the Home Report won't include sections of your report if there isn't enough data.
- Offline: If your device has been offline for a while, it might stop appearing in your Home Report.
- Devices that are offline for long periods of time are kept off your home report to keep it relevant and useful.
- As soon as your device gets connected again, it'll automatically start appearing in the next month's Home Report.
- If your device is supposed to be online but isn't, you might need to troubleshoot Wi-Fi and connection issues.
- Devices you don't use: If your device is continuously offline because you're not using it anymore, you might want to remove it from your account in the Nest app.
- No monthly total: There are also sections of the report where you get a monthly total, like your total Nest Leaf count. If you haven't earned any Nest Leafs in a month, then the Home Report won't show you that section.
Another thing to look up is if the feature is turned on. You can check it by going to your Nest app.
- On the app home screen, tap Settings.
- Select Notifications.
- Choose the Nest Home Report. You might need to scroll down to find this.
- Tap the switch to turn Nest Home Report on or off.
Keep us posted.
Best,
Renz
