02-06-2023 02:36 AM
I always earn around 20+ leaves a month. However In Jan and Feb I am down to ZERO and my bill is reflecting that. It's not THAT cold out and I find it hard to beleive that my two year old HVAC system is working that inefficiently.
Are there some nest settings I can update today? I finaggles with them a while back and think I missed something up. I thought I switched them back but I guess not? Please advise!!
03-12-2023 11:04 AM
Hi Nitraa,
Thanks for reaching out — I'm sorry for the delay. Your thermostat changes the criteria for earning a Leaf based on what it has learned, this is to encourage you to save more over time. For example, if you set your thermostat to heat your home to 69°F/20.5°C you might see a Leaf the first few times. But eventually, you may need to set the temperature to 67°F/19.5°C to earn a Leaf.
Best,
Jenelyn
03-15-2023 11:50 AM
Hey there,
I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
03-17-2023 09:56 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake