as a longtime Nest customer who invested early in your smart home ecosystem with the 1st generation Nest Learning Thermostat. I recently learned that, as of October 25, 2025, Google will discontinue support for this device—including remote access, app integration, and software updates.
This decision effectively renders a still-functional product obsolete, not because of hardware failure, but due to the withdrawal of cloud services. That’s not a natural product lifecycle—it’s a deliberate tactic that undermines consumer trust and pushes users toward unnecessary upgrades.
I understand the need for innovation, but innovation should not come at the cost of planned obsolescence. Many of us adopted Nest early because it promised long-term smart functionality. Now, we’re being told that our devices will be downgraded unless we pay again.
Offering a “discounted” replacement isn’t a solution—it’s a paywall to continue using what we already own.
I urge Google to reconsider this approach. At a minimum, you should:
• Continue basic app support for legacy devices
• Offer open-source alternatives or local control options
• Provide full transparency on why these changes are necessary
If this is truly about security or infrastructure, prove it. Otherwise, it feels like a calculated move to force upgrades and boost sales.
