Phone available either in Google Home, or Nest app - not both?

[toby1kenobi]

I put in a Nest Learning Thermostat around a month ago. I already had Google Home setup for our wifi, speakers etc and added Nest to this when we got the thermostat.

Since then I replaced my phone - I had a Pixel 4a and now have a 6a. Subsequently I see to have a problem with using my phone for telling if we're home.

If I have it enabled in the Nest app in "Home/Away Assist"/"What decides if you're home", then in the Home app it says, "You're using this feature on a different phone. You can switch to this Pixel 6a". If I do that then in Nest the "Yes" next to my phone in "Home/Away Assist" changes to "No". If I then change the Nest setting back to "Yes" the situation in Home reverts!

My wife's phone seems to be fine in both apps. Anyone know what I might do for my own?

Thanks.

[Markjosephp]

Hello toby1kenobi,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Let's try the steps in this guide:

1. Confirm that the Nest app or the Google Home app has permission to use the phone's location.
   1. Settings > Apps > Nest > Permissions.
   2. Set "Location" to "Allow all the time."
2. Check the Google Play Store for Nest app updates.
3. Check for software updates on your phone.
4. Test if the issue persists on both Wi-Fi and cellular data.
5. Force quit the app.
   1. Go to the phone's settings > Apps > Nest > Force stop.
6. Clear cache and storage.
7. Re-open the Nest app and login again.
8. You will be asked to turn on your phone's location again to use the Home/Away Assist and re-allow the permissions for the app.
9. Restart your phone.
10. Check the Nest app.

Please let me know how it goes.

Regards,

Mark

[EmersonB]

Hi everyone,

@toby1kenobi I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to perform the steps suggested above? Also, were you able to check the link? We'd be glad to hear from you.

I appreciate the help, Mark.

Best,
Emerson

[EmersonB]

Hey toby1kenobi,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
  
Thanks,
Emerson