Possible DOA for Nest Thermostat

[Jammad]

Over the summer I purchased 2 Nest thermostats, in preparation for a renovation project from my local state energy savings website.  Well the project got delayed,  and when the electrician finally went to install the thermostats this weekend, one would not turn on.  Swapped out bases, and batteries between the two and only 1 seems to work.  What are my options, as I am sure the return windows has passed. Is the

[Anonymous]

Your other thermostat that worked, does it have a c wire? When you say the other one would not turn on, you mean you don't see anything on the display?

[Jammad]

Correct, there is absolutely nothing on the screen.  The spot where the thermostat works only has 2 wires (red and white). No c wire, I have a Nest Power connector on order to get it to be fully functional. The non working thermostat was tried there and where the other thermostat is, with the same results (nothing on the screen). The other thermostat, has more wires.

[Anonymous]

Do you have this thermostat? If you do and there's nothing on the display even if you have the Nest Power Connector. You'll have to contact Google Nest support.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for assisting, @eveluna.

@Jammad, thanks for reaching out about your other thermostat that won't turn on. We'd like to take a further look into this for you.

Please fill out this form with the needed information and let me know once you're done.

Regards,

Mark

[Markjosephp]

Hello Jammad,

I'm Checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hey there,

I wanted to see if you were able to fill out the form. I'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hi Jammad,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark