01-18-2023 12:55 AM
Hi
My Nest Thermostat E turns on preheating in the middle of the night even if I have Max Duration set to 0 in True Radiant. It was working fine until 2 days ago. Is there any feature overriding this setting? I would like to have preheating on during daytime but completely off during night time.
Thanks
01-22-2023 01:51 PM
Hi Pilar,
Thanks for reaching out. Please make sure that the Home/Away Assist and Auto schedule features are off. Those are the smart features that might affect the behavior of the Thermostat. Once they're disabled try to monitor if the issue persists. You can check this link for more information.
Keep me posted.
Regards,
Nikki
01-25-2023 02:30 PM
Hi Pilar,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
01-26-2023 02:38 PM
Hi Pilar,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
01-26-2023 08:58 PM
02-02-2023 02:41 PM
Hi Pilar,
Thanks for the response. I'd love to know more about what's happening. Does this issue happen consistently? Also, please try checking the Nest Energy History to check the reason why your Nest Thermostat turned on your heating.
Thanks,
Edward
02-06-2023 04:37 PM
Hi Pilar,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward