Hello moes,
Thank you so much for sharing your concerns in the Community Forum. I understand that you’re replacing your old thermostat with the Nest Learning Thermostat 4th Gen. So I’ll be more than happy to help.
Here are the steps to properly install your thermostat: Get started with your Nest Thermostat and Nest Learning Thermostat (4th gen). However, to get a better understanding of your situation, could you please share a screenshot of what question you’re seeing on this setup process?
Any additional details you can provide will be helpful.
Regards,
Daniel
