Problem with my termostat ,missing Pin !

[IonelaDumitr]

Hello, 
I recently moved înto another  house i  have a problem with the thermostat , i don t have acces to the pin and i can t Even restart it , what can  i do about it? 

[jtbg]

Could you please explain which pin? It might help if you posted some pictures even

[IonelaDumitr]

 This pin ..

[Jenelyn_O]

Hi IonelaDumitr,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[jtbg]

 Ah! You can unlock the Nest thermostat in one of several other ways. 

With the Nest app
Open the Nest app and:

1. Tap the Nest thermostat you'd like to unlock.
2. Tap the Settings icon ⚙️ in the top right corner.
3. Scroll to the bottom of the menu and tap Unlock

With the Home app
Open the Home app and:

1. tap the name of your Nest thermostat 
2. tap the Settings icon ⚙️
3. Select Unlock

Note, though, that these both require that you have access to the Nest Home, and/or thermostat is linked to your account (or shared with you).

[jtbg]

Since you just moved in, it might not even be connected to wifi though. In that case, you will need to contact nest support and follow these steps

[Jenelyn_O]

Hi there,

@IonelaDumitr , I saw your post and wanted to chime in. 

To unlock the Nest Learning Thermostat you need to connect it to a computer using a Micro USB cable and check for a  file named TechnicalInfo.PLIST. Also, you can try to contact the previous owner for the PIN. 

Thanks @jtbg  and @Zouf for your help.

Regards,

Jenelyn

[Zouf]

Having gone through a set of similar issues in the past (taking over an apartment with a bunch of “smart” devices without any info from the previous occupant), I do think the absence of a reset to factory default without the intervention of Google support is far from great. 

[Jenelyn_O]

Hi IonelaDumitr,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn