Google Nest Community

Since you just moved in, it might not even be connected to wifi though. In that case, you will need to contact nest support and follow these steps

Ah! You can unlock the Nest thermostat in one of several other ways. With the Nest appOpen the Nest app and:Tap the Nest thermostat you'd like to unlock.Tap the Settings icon ⚙️ in the top right corner.Scroll to the bottom of the menu and tap UnlockW...

Is the service issue usually:a) the internet service is down, but the local wifi network is still up, orb) the local wifi network is not available?

Could you please explain which pin? It might help if you posted some pictures even