I received the following email from google nest:
We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience.
To receive your free replacement, please contact our customer support team at support.google.com/googlenest/gethelp. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code.
We apologize again for this inconvenience and look forward to helping you.
- The Google Nest team
I followed the link provided and started a chat session where after going back and forth a bit I was told that if I am not seeing an issue with my thermostat that there is no need to worry. When I asked why I was sent the message, the response was "Due to some technical glitch".
Are others running into the same thing when you received this email?
Thank you.
