New Home/New Account Owner needed

[koszust]

Hello,

I bought a condo with the nest thermostat already here, I do know them and can probably get the email and phone number. Thoughts on getting this setup for me?

Kevin

[David_K · Accepted solution]

You don't need their email or phone number to setup the thermostat. 

If it is a Nest Learning Thermostat or Nest Thermostat E, follow these steps:

1. Factory reset the thermostat.
2. If you haven’t already, download the Nest app on a phone or tablet.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.

If it is the Nest Thermostat (2020 model), follow these steps:

1. Factory reset the thermostat.
2. If you haven’t already, download the Google Home app on a phone or tablet.
3. Get started with your Nest Thermostat - Google Nest Help

[koszust]

I actually just want to make open small change with my NEST, is there Technical Phone Support? The number [REDACTED] is disconnected.

This phone number is no longer in use. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat”.