Tried all the Wi-Fi connection troubleshooting

[ArtySteve]

After trying to re-install a replacement for 4 hours and 5 months of troubleshooting and nest support I really would not waste your time...the product has loads of issues and it's about time Google sorted it out. The new/refurbished thermostat will not connect to the old heat link they said they would send a new device and heat link they are just a "new/refurbished" unit. I had to change the Heat link code which did not work...more problems...I don't think it will work

[zoeuvre]

Hi all, 

@RJSoets, we've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more.

@NLK, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 
 

@ArtySteve, I see that the majority of users here are from the United States. To better assist you with your Nest Thermostat questions, I created a special topic for you where we can take a closer look at your concerns.

All the best,

Zoe

[RJSoets]

@zoeuvre still waiting for an email for next steps. Can you help move that along? Thank you.

[zoeuvre]

Hi RJSoets, 

Thanks for getting back to us. I've seen that our Support team has sent you an email to assist you more with your concern. Kindly check all the folders on your email—inbox, spam, and trash—to check for it. You may continue your conversation there to avoid confusion here.

Kind regards,

Zoe