Replacement thermostat

[Haitao]

Haven’t received the replacement thermostat yet,  over 2month? Please advise the status.

8-5970000033600

[Markjosephp]

Hello Haitao,

Uh oh! I'm sorry to hear that you still haven't received your replacement. We'd like to take a look into this for you.

Could you please fill out this form and let me know once you're done? Our upper team will check this out and get back to you via email.

Thanks,

Mark

[Markjosephp]

Hi there,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hi Haitao,

I'm checking in to make sure that you've seen my response. Please let us know if you fill out the form, as we would be happy to take a closer look and assist you further.

Thanks,

Mark

[Haitao]

Dear Mark,

Thank you for your support.

I'm working on this now, and not sure understand the procedure well.

will check and keep you posted.

Best Regards,

Haitao

[Markjosephp]

Hello Haitao,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as the thread will be locked within 24 hours.

Best,
Mark