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Resetting password

bobmaziarz
Community Member

Hi there.  Trying to reset my password.  However, I no longer have access to the email account that I originally mused to set up the account.  Is there a way to unpair my Nest from its account and start over?

7 REPLIES 7

CoolingWizard
Silver Product Expert
Silver Product Expert

Here is what you need to do.  Go into your Nest App or Google Home app and go into settings and scroll down to “remove thermostat”. This will delete the connection to the Nest Thermostat. At this point you will need to access the thermostat and link a new account to the thermostat.  However, if you do not have access to the QR code of the thermostat you will not be able to reset the thermostat.  This is a software security feature to prevent a Nest thermostat from being stolen then re-used by the thief. 

The AC Cooling Wizard

NestPro and HVAC company owner

bobmaziarz
Community Member

Thanks!  Would the QR code be in the device itself?  Or, would I need the original packaging?

CoolingWizard
Silver Product Expert
Silver Product Expert

When you wake up the when you wake up the display, enter SETUP, then Nest App, you can display the PIN or the QR code. On the 3rd Generation Learning Thermostats the QR code is also on the back of the display. 

Ken, The AC Cooling Wizard

NestPro and HVAC company owner

Thanks again!  I really appreciate it.

aatienza
Community Specialist
Community Specialist

Hey bobmaziarz,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, CoolingWizard.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie