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Rh is not detected on Gen 3 thermostat

mguinsburg
Community Member

Just bought new gen3 Nest and keep getting "wire is not detected". Re-connected it many times, electricity tester says the current is present.

Heating system is working, so not "drain cleanup" will help.

What should I do?

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey mguinsburg,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

mguinsburg
Community Member

Hi Jake, after paying for electrician to install it, we did not succeeded. Everything looks like comparable, but still was not working. The wire could be too thin. I had to return my Nest 😞

Jake
Community Specialist
Community Specialist

Hey mguinsburg,

 

That is a bummer. I am sorry to hear you were not able to get the Nest up and running. With that being said, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. 

 

Best regards,

Jake