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Sensory offline

Ami1
Community Member

Hi, I have the Nest learning thermostat, and I have 3 sensors connected to it. Since 2 days ago all 3 are offline, and I can't figure out what's the problem. Any advice?

 

4 REPLIES 4

Ryan_G
Community Specialist
Community Specialist

Hey Ami1,

 

Thank you for reaching out and we're sorry for the delay.

 

You could move your sensor to a different location and try to connect it again. Your sensor should be within 50 feet (15 meters) of your thermostat, but it may need to be closer. Check for any wireless interference that might cause this disconnection with your devices.

 

Let us know how it goes.


Regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey Ami1,

 

I just wanted to follow up and see if you are still in need of help? Please let me know, as I would be happy to answer any questions you may have.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Have a great day.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

 

Have a great day,

 

Best regards,

Ryan