Setup Issues: Nest Learning Thermostat 3 (“Please remove…” and “Please attach…” on repeat.)

[PBankich]

When connected to the Base, my Nest Learning Thermostat 3 unit keeps stating “Please remove the thermostat from its base, then reattach it.” When removed, it immediately says “Please attach the display to its base.” This repeats indefinitely.

When I press and hold down on the unit, it says “The thermostat is resetting. Back in a bit.” bit when I release, the above cycle starts again.

When I cut the power to the furnace/thermostat, the unit briefly reads “Your thermostat's date and time are incorrect.” and then “The thermostat is shutting down.” 

Some things I have tried (from answers to similar posts) that have not changed the above described behavior:

- Charged thermostat externally via the micro USB port (1 hr, 2hrs, overnight)

- Installed a Nest Power Connector

- Moved Rh wire to Rc

- Removed C wire

- Confirmed no damage to base-thermostat port and pins

Thanks for any help or advice you can provide.

[Markjosephp]

Hello PBankich,

I'm sorry to hear about the issues you're experiencing with your Nest Learning Thermostat. It seems like you've already tried several troubleshooting steps.

Given the steps you've taken, it may be worthwhile for us to take a look at this. If you wouldn't mind filling out this form with the needed information, a member of our team will be in touch via email for help.

Let me know once you're done.

Regards,
Mark

[Markjosephp]

Hi PBankich,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mark