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Someone was expected home

Lkfraser
Community Member

‎11-14-2021 08:32 AM - edited ‎11-14-2021 08:33 AM

I have two nest thermostats in a guest house.  They were installed this summer and work great except that they keep running the heating and cooling when the house is empty even for several days in a row.   The usage history shows an event that says someone was expected home.  

Any idea how to tell the thermostats no one is expected home?  See pic attached.

Screenshot_20211114-081359_Nest.jpg

 

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Trixie
Community Member

‎01-28-2022 12:21 PM - edited ‎01-28-2022 12:22 PM

I have the same issue!  No animals in the home. Nothing moving in the home. All phones are set to background refresh, location service is on!  I even manually set it to Away and it will switch back to home. Someone please help. 

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jolie_bug
Community Member

‎03-06-2023 07:09 AM

I'm also having three same issue. Our thermostat ran for 16hrs the other day w no one home. Bah!!!

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tjfox
Community Member

‎04-03-2023 05:14 AM

I have the same problem and it is really annoying! I turned off touch control / motion sensor in the presence sensing settings in Google home (location sensing for 2 phones is on). That seemed to fix it for a while (e.g. thermostat remained in Eco mode for a full 2 week vacation) but now the issue is back again...

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