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Someone was expected home

Lkfraser
Community Member

I have two nest thermostats in a guest house.  They were installed this summer and work great except that they keep running the heating and cooling when the house is empty even for several days in a row.   The usage history shows an event that says someone was expected home.  

Any idea how to tell the thermostats no one is expected home?  See pic attached.

Screenshot_20211114-081359_Nest.jpg

1 REPLY 1

Trixie
Community Member

I have the same issue!  No animals in the home. Nothing moving in the home. All phones are set to background refresh, location service is on!  I even manually set it to Away and it will switch back to home. Someone please help.