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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4805 Views
  • 0 replies
  • 5 kudos

No light on upstairs heatlink

I have no light on my upstairs heatlink, consequently the thermostat is dead. I have tried switching the power off and on again, no joy.Any ideas?

Pauline by Community Member
  • 1346 Views
  • 14 replies
  • 0 kudos

Powering an unpaired thermostat via Heatlink

I'm just installing 2 heatlinks and 2 stats in an S plan (with 2 zones) and am planning on 'stealing' the power from a heatlink paired with the other stat wirelessly. My concern is, would a hard wired stat not be force-paired with the heatlink it's g...

Les by Community Member
  • 452 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Turning itself off

My Nest Thermostat keeps saying it needs to turn itself off so the Battery can be recharged. I try to go to settings to see what the battery voltage is and it half-way there it does turn itself off. The little LED at the top starts flashing red.Why d...

Nest hot water not working

Hi - I’m completely new to this but we just had a nest installed but the hot water isn’t working. I’ve been on the phone to Google nest to try and troubleshoot the problem but they asked me to find a white box somewhere near the boiler but I can’t fi...

GillR by Community Member
  • 534 Views
  • 3 replies
  • 0 kudos

Won’t keep AC on

I installed Nest couple of day ago. While I installed it and test run checked out fine. But while using it I noticed it’s unable to keep AC ON. Even much before reaching the target temperature, after kicking in ON, it just turns it off within minute ...

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Etalks by Community Member
  • 591 Views
  • 4 replies
  • 0 kudos

Google Nest Learning Thermostat

My thermostat randomly disconnected from the wifi and is not recognizing any wifi, including my neighbors or my Hotspot when right next to it. All of our other devices are still on the network and working fine with our wifi. It also won't connect to ...

Cparker by Community Member
  • 877 Views
  • 7 replies
  • 0 kudos

Nest error

Nest has been working fine for 3-4 years. Randomly, without loss of power in house, Nest stopped powering up and showed error. Now is saying “Please attach the display to the base”. Cannot connect on application either. Tried resetting device by hold...

Jd7 by Community Member
  • 657 Views
  • 4 replies
  • 0 kudos

Connection issue

Not connecting to my phone app. Both on same wifi. New modem both work but I cannot control from my phone

Dmusc by Community Member
  • 673 Views
  • 5 replies
  • 1 kudos

Adding Thermostat to OS X

Note: this might be a repeat, i could not fond my initial query, probably did it wrong. I have a working Nest thermostat, works great. I added another Nest thermostat , actually the person who installed the new A/C unit, to control the new A?C unit. ...

BigKid by Community Member
  • 1080 Views
  • 5 replies
  • 0 kudos
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