Can’t connect to new iPhone to our other home thermostat

[Cody1]

I just bought an iPhone 13 and downloaded everything from the cloud from my old phone but I can no longer see the nest thermostat located at our other home

[Ryan_G]

Hey Cody1,

Thanks for reaching out and we're sorry for the delay.

There are times that some data may not be completely downloaded to a new system (phone). You could try to log out from the Google Home app and log back in after a couple of minutes. Make sure that the same email has been selected on the app.

Also, check your thermostat wifi settings to be sure that it is connected to the WiFi.

Best regards,

Ryan

[Ryan_G]

Hey Cody1,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hey folks,

It looks like we haven't heard back from anyone so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day.

Best regards,

Ryan