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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Wiring confusion!

 I’ve wired a few of these before with no issues, but this wiring has me stumped. Does anyone have an idea of how I need to transfer these wires over to the nest?  

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How to Get Thermostats on my iphone App

HELP! I can't get my thermostats to show up on my iphone anymore. When I follow directions online, it asks for the "code" from my thermostat. However, when I go to settings and get to the screen they suggest, it simply says the thermostat is already ...

Critique by Community Member
  • 248 Views
  • 4 replies
  • 0 kudos

NO RESPONSE FOR WARRANTY CLAIM!!!

It's been over 3 weeks since submitting a warranty claim (in warranty period) for a Nest thermostat and I've gotten ZERO response. There appears to no option to reach out to a human being to inquire. Does Google support it's own products at all???

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sinman02 by Community Member
  • 279 Views
  • 3 replies
  • 0 kudos

Thermostat heat off but heat turns on

Hoping to get help on ongoing issue. Our Next thermostat is off, with no A/C or heat turned on. However, randomly, the heat starts and only way to turn it off is to increase the heat and then it will shut off. Has anyone else had this issue and been ...

mld37 by Community Member
  • 187 Views
  • 3 replies
  • 0 kudos

no wifi connectivity, "continue setup in Google home app" message

thermostat was working fine, connected to wifi etc..Verizon then installed a new router in my home, and the tech(nor I) could get the nest reconnected to the new wifi..after a month of using it manually, I did a factory reset to see if that would hel...

clane7 by Community Member
  • 253 Views
  • 6 replies
  • 0 kudos

Resolved! Going on vacation in Europe

I’m from the US and will be going on vacation in Europe, will I be able to access my nest thermostat and other devices from Europe via Google Home? Thanks

Rocco1 by Community Member
  • 525 Views
  • 4 replies
  • 0 kudos

Energy history is a couple of days behind

Cjeckong the energy hostory on the nest apps its two days behind i can’t see yesterdays usage only the day before yesterday (and earlier shows up) i see others with the same issues but i don’t see any satisfactory answers or solutions just locked thr...

Nest thermostat

I plugged my rh and it doesn’t keep power. Upon investigating I found there was a c wire. I plugged it in and now the thermostat says no power to the rh but it recognizes a wire in the c terminal. I checked the furnace and the c wire is connected. Pl...

Jharvey82 by Community Member
  • 765 Views
  • 9 replies
  • 0 kudos

Resolved! Next Smart two independent units

I apologize if the question has been posed before but I have the following situation.I have two separate units, an AC unit and a heating unit (oil based radiator) that were controller by a standard digital thermostat with Rc, Y, G (for AC) and R (Rh ...

ruid61 by Community Member
  • 554 Views
  • 8 replies
  • 1 kudos
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