7 digit code

[jharge81]

Hello,

 My 7 digit code will not go into the app. If I press numbers, I can't add letters and vice versa. The actual thermostat is only showing a 6 digit code, noy 7. I am trying the last 7 digits from the back of the thermostat and I get the same thing. 

[Markjosephp]

Hello jharge81,

I understand that you're experiencing difficulties entering the 7-digit code into the app, and I appreciate you reaching out for assistance. Let's work together to troubleshoot and resolve this issue.

Firstly, it's important to ensure that you're following the correct process. The 7-digit code typically corresponds to the unique identifier for your Nest Thermostat. If the thermostat is displaying a 6-digit code instead of 7, there might be a discrepancy that needs attention.

Here are a few steps you can take to troubleshoot the problem:

1. Double-check the source of the 7-digit code. Ensure you are using the correct code associated with your thermostat and not confusing it with any other numbers.
2. If you are encountering issues with adding letters and numbers simultaneously, it's essential to input them correctly. Make sure you are using the appropriate input method on your device's keyboard. Some devices might require you to switch between numeric and alphanumeric modes.
3. In some cases, a reset can resolve connectivity issues. You can try restarting your thermostat and attempting the setup process again.
4. Ensure that you are using the latest version of the app. If not, update it from the respective app store to access any fixes or improvements that may have been implemented.

If the problem still persists after trying these steps, please provide additional details, such as the model of your Nest thermostat and the type of device you are using for the app.

Best regards,
Mark