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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4908 Views
  • 0 replies
  • 5 kudos

5 digit code for 2FA does not arrive

Hello, as many others have reported, the 5 digit verification code does not arrive when I try to log in to my nest account. The email associated with my account is a hotmail address. I have checked the junk and spam folders and the verification email...

Mandy by Community Member
  • 368 Views
  • 2 replies
  • 0 kudos

Nest learning thermostat

Hi to the person who replied to my heat link problem. Yes the thermostat is working. It just cannot communicate with the heat link the round plastic with wires going to the boiler. Worked for 4 months then stopped. Google have a problem which they do...

Heywood by Community Member
  • 330 Views
  • 2 replies
  • 0 kudos

Nest Snow

new install will not connect to the google home app.

Nest Thermostat

Wi-Fi Connections don't appear router works fine? 

stimpy by Community Member
  • 354 Views
  • 2 replies
  • 0 kudos

Heat will not come on

I had the same problem last year. It shows it on and says a time on how long it will take and it never comes on. I have a new filter in and tried to restart, checked wiring, nothing is working. Last year it just started working again one day.

henryftl by Community Member
  • 406 Views
  • 2 replies
  • 0 kudos

Nest Thermostat Heater Issue

Once the Heat Mode is turned on, the heater will not shut off after exceeding setting on the thermostat and the heater stays on if the mode is changed to Eco or OFF. The only way to stop the heater is to switch to the Cool Mode.

CB17 by Community Member
  • 375 Views
  • 2 replies
  • 0 kudos

Thermostat e shows download app logo can't connect

Having issues. I've downloaded the App signed in etc followed the instructions to plug in the thermostat etc.. I keep getting the download logo on the thermostat. Even after resetting it I can't link it in the app on my mobile tried the turn off and ...

Kris1 by Community Member
  • 2145 Views
  • 16 replies
  • 1 kudos

Thermostat

I am having issues with my thermostat and need to reset it

Jhitana1 by Community Member
  • 413 Views
  • 3 replies
  • 0 kudos
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