cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4748 Views
  • 0 replies
  • 5 kudos

Thermostat won’t hold charge

Hello, my nest won’t hold its charge even after charging it for hours. I am attaching a picture to show the levels. We are using the usb method to charge the device.thank you!

Heat/cool mode

Whilst in this mode how do I set it to heat and cool to the same temp?thanks

Nest Thermostat turns boiler ON but not OFF.

Has anyone else had the following issues and resolved it? Nest thermostat turns boiler/heating on, but when using the thermostat and turning the boiler off, the thermostat shows off but the boiler is clearly still on.

AdamL by Community Member
  • 706 Views
  • 5 replies
  • 2 kudos

Separate Heating and cooling systems

I have a customer installing a new Nest with separate Hydronic Heating and Cooling systems. Is there a way to wire these systems into one nest thermostat?

N71 warning on thermostat

Hi, I had to replace my boiler recently and everything with the nest worked perfectly. The other day I noticed an N71 warning on my thermostat and could not connect to the heat link. Advice on the internet suggests that I reset the heat link by holdi...

Reills38 by Community Member
  • 448 Views
  • 2 replies
  • 0 kudos

where can I buy a replacement heatlink?

i have a heatlink dead in the water, no lights, cannot reset or re-pair. There doesn't seem to be a spares option for this in the nest stores.anyone got any ideas? thanks Paul

1680red by Community Member
  • 661 Views
  • 5 replies
  • 1 kudos

Nest offline. Says it has power/wiring issues

Our Nest thermostat stopped working yesterday. Initially the screen went blank/the device went offline and there was a flashing red LED. We disconnected the device to charge it via USB and reconnected it when the screen indicated that it should be pu...

AB by Community Member
  • 770 Views
  • 5 replies
  • 1 kudos

Temperatures do not show up in history since last week

I have a nest thermostat E. It's been working well for a couple years. There was a software update last Monday - I see it in the history. Then on Wednesday, a couple of temperatures show in the history, but most are missing. Every day since Wednesday...

to vote