Stage 2 cooling

[domaindefense]

I Set our AC to 74 it says stage 2 cooling 81...and it stays on 81 how can i tuen this off or just manually set the temp to 72 or whatever i want..seems like its stayting at 81

[Patrick_Caezza]

WHich Nest thermostat do you have?

How is it wired?

Is this a new install ? Was it working before this?

Post a picture of the original thermostat's wiring if you have it.

Post a picture of the Nest wiring.

[Jenelyn_O]

Hi there,

Thanks for reaching out — could you please provide the needed information asked by Patrick_Caezza? It will help us to move forward. 

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[domaindefense]

[Patrick_Caezza · Accepted solution]

@domaindefense 

Let's try something, okay?

Double-check that all wires are properly inserted into each terminal. Some look like they are not fully inserted.

Move the orange wire from the W1 terminal to the OB terminal.

Move there red wire from the Rh terminal to the Rc terminal

Do a factory default and set it up again.

[Jenelyn_O]

Hello there,

I just want to follow up — were you able to try the troubleshooting steps provided by Patrick_Caezza? Please let us know how it goes. 

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[domaindefense]

Do I need to turn power off first?

[Jenelyn_O]

Hi domaindefense,

That's a good question. I'm sorry for the delay. For your safety we recommend to turn the breaker off first before touching the wires and before you check your control board.

Thanks,
Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@domaindefense, I'm checking back in — how's it going? Still need our help?

Regards,
Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

[domaindefense]

This fixed it.....thank you.

[domaindefense]

This absolutely fixed it thank you.

[Jake]

Hey domaindefense,

I am glad to hear everything is good to go from here. With that being the case, I am going to lock the thread in 24 hours. If you have any follow up questions, please feel free to reach back out.

Best regards,

Jake

[domaindefense]

Getting the pic....

It was installed in December....just been having all kinds of problems. so 2x now, the power error came on...so we had an electrician over for something else and had him look at the nest. and in like 3 minutes he said it was fixed. He popped the cover off and said the wire labeled c wasnt tight..I was like ok its fixed we can now adjust temp again. So i turned ac on and set to 74 cause it was warm that day we live in tx ..left the house to go to the store and came back and it felt like the heater was on. I checked the AC and it was in heat stage 2 and currently 81 degrees, I got a ladder and felt the air coming out of vent and it was HOT air not warm HOT like the heater was on

[domaindefense]

I meant it said cooling stage 2....not heat

[domaindefense]

No I dont have a pic of the origianal wiring.

[Patrick_Caezza]

@domaindefense 

No worries.

Do you have access to the furnace/air handler?

If you do, can you post a picture of the terminal block on the control board?

I'm looking to see where the orange wire is terminated

[domaindefense]

Hmm I do not know what that is.

[Jeran]

Thank you for helping out on this thread, Patrick_Caezza and Jenelyn!

Hey there domaindefense,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jenelyn_O]

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn