Stopped working with Google Home app

[Helenmarie123]

Had the Nest Thermostat connected for over 4 years with no issues but recently the Nest app started to show as offline, so I have had to remove, reset and reinstall everything. The thermostat has connected to the Nest app fine but when I try to add to the Google Home app, I get an error when trying to add via the QR code and when trying to add manually, it allows me to I put the 6 digit code but when it asks for the 4 digits at the end of the serial number there is just a blank area with no input fields to enter the 4 digits so I can't get any further with the set up process. 

[MplsCustomer]

@Helenmarie123 

When you install the Nest Learning Thermostat in the Google Nest app, it should AUTOMATICALLY appear in the Google Home app, as long as you are using the same Google Account to log into both apps and are accessing the same Google Nest "home/structure" in both, and have assigned your thermostat to a "room" in the Google Nest app

In the last few months, quite a few customers in this forum have reported this is not happening. What many customers have done to fix the problem is this:  In the Google Nest app, create a temporary second Google Nest "home/structure". Then, in the Google Home app go to that temporary empty Google Nest "home/structure" and delete it. It seems this forces the 2 apps to sync and the thermostat then appears in the Google Home app.

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@Helenmarie123, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[Helenmarie123]

Hi Edward, 

It still isn't showing in the Google Home app and it's showing as offline in the Nest app again. 

[EdwardT]

Hi Helenmarie123,

Thanks for letting us know. I'd love to know more about what's happening. What type of Nest Thermostat do you have? Also, please try the resetting your Nest Thermostat using the steps on this link.

Thanks,

Edward

[EdwardT]

Hi Helenmarie123,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Helenmarie123]

Hi, I managed to get it connected after removing it completely and readding it again and so far it's been ok and has stayed connected.

Thank you for your help. 

[janthadeus]

Hey there,

Cool! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Thanks for the help, Edward and MplsCustomer.

Best,

JT