Dear Google Nest Support Team,
I am writing to express my deep disappointment and concern regarding Google’s recent decision to end support for the first and second generation Nest thermostats, effectively rendering their smart and connected features nonfunctional.
These devices are hardware appliances — not disposable gadgets. Like most responsible consumers, I purchased these thermostats with the clear understanding that they were long-term home investments, built to last for many years. Both of my Nest thermostats continue to operate optimally in every respect. There is no hardware failure, no performance degradation — yet your decision to disable connectivity functions has unnecessarily shortened their useful life.
This move is not a matter of technological progress; it is forced obsolescence by disconnection. By shutting down the supporting cloud infrastructure, Google has taken away essential features that were central to the product’s advertised value — remote control, app management, learning algorithms, and energy optimization. These were not optional extras; they were the core selling points of the product.
While I acknowledge that Google is offering a discount on newer models, this is not a fair solution. It still imposes an unplanned and unjustified expense on loyal customers who already invested in your ecosystem in good faith. In my case, with two devices in my home, the financial impact is doubled.
Furthermore, this decision raises environmental and ethical concerns. Perfectly functional electronic hardware will now end up as waste, undermining sustainability principles that Google publicly supports. Ending cloud service for working products contradicts your company’s stated commitment to reducing environmental impact.
Most importantly, this decision damages consumer trust. When customers purchase a connected appliance, they expect it to remain supported for a reasonable period — particularly when it relies entirely on your servers to function as advertised.
I strongly urge Google to reconsider this approach. At the very least, please provide a firmware update that allows local control and Wi-Fi scheduling without cloud dependency, ensuring that these devices can continue serving their intended purpose. This would demonstrate respect for your customers, your products, and your environmental commitments.
