Substitute for Nest Thermostat?

[Poly]

Given the rampant issues with the Nest thermostats and seemingly bad customer service I gather from the forums it’s not worth the time and trouble to attempt to troubleshoot the issue of it no longer being able to detect networks. We’ve only had it a couple of months so we’re going to see if we can just return to the store. Looking for suggestions for a comparable replacement that can handle a multi stage heat pump. Thanks!

[Jenelyn_O]

Hi Poly,

Thanks for reaching out — I'm sorry for the delay and for the trouble this may have caused you. I suggest getting a Nest Learning Thermostat 3rd Generation, as it can handle a multi stage heat pump. Also, you can visit this link for more information. 

Best,

Jenelyn

[AbigailF]

Hi folks,

@Poly, chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Thanks for lending a hand, @Jenelyn_O.

Best,
Abi

[Poly]

We already have the newest Nest thermostat and it was working fine until it lost ability to detect networks. Waiting for replacement and we’ll be returning the defective unit.

[Jeran]

Thank you for helping out on this thread, Jenelyn and Abigail!

Hey there Poly,

I'm just checking up on this thread, and I'm glad to hear that you are getting the device replaced. In that case, do you have any more questions or need any additional help? If not, I'll go ahead and lock this thread in 24 hours.

Best regards,
Jeran

[Poly]

We replaced the Nest with an Ecobee and that is working perfectly well with our system and network. Thanks.

[Jeran]

Hey there Poly,

Totally understandable; I'm glad to hear that it's working out for you! In that case, I'll go ahead and lock this thread in 24 hours. If you have any more questions in the future, please feel free to create a new post.

Have a good one!

Best regards,

Jeran