THE AGENT WHO ASSISTED ME FOR MY REPLACEMENT JUST HUNG UP ON ME!

[katy2]

Hi,

Google asked me to return my defective unit for the exception of replacement and told me that once they have received my unit they will ship a replacement for me within 2 days. I reached back to them for my replacement because I see that my unit were delivered to them and now they are asking for an invoice without asking it in the first place before sending back the unit to them. Now, I reach back to them and they are unable to replace the unit and now they don't wont even to ship back my original unit. THIS IS A RIDICULOUS SERVICE and I FELT I WAS SCAMMED.

[jasbday52]

Google home has decide to brick all of its home devices that are out of warranty forcing its customers to purchase new devices. Buyer beware!

[jasbday52]

You probably were scammed. Sorry. Google customer service is a joke. They will lie to you to get you off of the phone. They never have any intention of fixing anything! 

[Markjosephp · Accepted solution]

Hello folks,

I'm sorry for the inconvenience and frustration you have experienced in your recent interaction with our support team. Your feedback is valuable to us, and we take your concerns seriously.

We understand the importance of a swift and seamless resolution, especially when it comes to replacement requests. We apologize for any miscommunication or oversight that may have occurred during the handling of your case. To ensure that we can assist you effectively, could you please provide us with the following details:

1. Your case or reference number
2. Any relevant tracking numbers for the returned unit

I look forward to resolving the matter promptly.

Best regards,
Mark