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Temperature not visible in Nest App UI

Nick31
Community Member

‎11-21-2024 05:49 PM

While using Android app and when thermostat is in heating/cooling mode (two temperatures on display) second digit replaced with triple dot and it's not possible to see actual temperature settings 

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Jeremyg
Community Specialist
Community Specialist

‎11-26-2024 07:24 PM

Hi @Nick31!

 

We appreciate you contacting the community. I'm sorry to hear that your Nest Learning Thermostat temperature is not visible in the Nest App UI, but don't worry—help is on the way.

I need to know a few things about your thermostat in order to provide you with a better resolution.

 

  • Does the thermostat display show any error codes or messages?
  • Have you tried to make a restart on your thermostat? 
  • When was the thermostat installed?
  • What is the make and model of your HVAC equipment?

 

Keep me in the loop, and I can assist you with next steps.


Regards,
Jeremy.

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