The only this worse than the product is support

[UnicornDreamz]

I’m without AC in the summertime, don’t anticipate heat in the winter because this little electronic box I paid extra for to install with my hvac system has no support except you tube videos and so far blinking green lights, blinking red lights, resetting instead of turning on, horrible 

[Boopis]

Same, got fed up with mine and lack of support.

Mine would "learn" once then never again. Also the "eco-schedule" that gets forced on users every summer and winter always overrides my settings even though I opted out of it.

Support is non-existent since like every Google item, it relies on volunteers to do the dirty work.

Swapped it to a wifi Honeywell, best idea ever.

Took the nest to a workbench and hit it with a hammer.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan